If you are familiar with the Neat Scanner System, and you’re using the latest Mac OSX then you’ve probably seen the NSDK3 Error.
You get this error whenever you try to ‘import‘, or scan any new documents into the Neat System. Don’t get confused. It’s more about image-to-text conversion (aka OCR) rather than a hardware issue with your scanner. The scanner is functioning fine just as it did ~ before Yosemite. In this case it’s the software that is the problem. Unfortunately since this is an appliance (hardware & software combined) if the software isn’t fixed with this issue ‘still alive and well in 2015’ then you can consider this product incompatible for the Mac. Anything after OSX 10 will most likely get this error. This will render any scan unreadable. This was not a problem on former versions of Neat prior to Yosemite.
If Neat would provide a previous version that would be great, and may in-fact solve this problem for a many users. Unfortunately they only have one download link for Mac.
Ok; so what does this mean? It means the image will still save into the Neat Scanner System, but the resolution is so poor it reduces your once elite $400.00 Neat Scanner into nothing more than a 15 year old knockoff flat bed scanner. All you’ll get is a collection of blurry scans. The next step is to try your hand at Neat support where they will quickly refer you to their unique 4 step plan which includes:
1. Test the scanner image quality.
2. Rebuild Scans folder
3. Check Avast! Anti-virus for Mac
4. Uninstall / Reinstall Neat
See them all at Neat Support. 4 step process to
waste your time possibly correct the NSDK3 Error.
You’ll find that none of these steps are very helpful. Your next thought is to open a support ticket. Sure! Great idea. Until you realize the best reply you get is a link referring you back to those 4 steps. Not what you would expect after you paid $400.00 for the system. Would you get this problem from the Fujitsu Scansnap? Nope.
For starters, the Fujitsu ScanSnap software is compatible for Mac. No OCR issues like the NSDK3 Error have been reported for the ScanSnap. The software is sound, and regarding the hardware it’s self… The ScanSnap has a cool fold-up feature leaving the scanning area enclosed and protected from any sort of dust particles that may interfere with the internal workings of the scanner.
Check it out here:
What about NeatDesk?
Is the NeatDesk System Mac Compatible? Answer: No. Once upon a time maybe, but not any more.
The model pictured below is the ND-1000 Series Scanner. Usually starting with the Serial Number CNLF... You can see the official Neat Scanner compatibility list here.
Getting any scanner to extrapolate text using OCR is the basic tenet that will make or break the scanning system. If this doesn’t work then it’s not compatible. Pure and simple. In addition to the NSDK3 error on the Mac you may also experience the app quitting unexpectedly, and image scans to barely be legible.
See the ScanSnap software review for the Mac here: